Q. What happens if there is no one in to receive my order?
A. If you are out when Royal Mail try to deliver your item, it may be left with a neighbour.
If you opt out of this service you will receive a ‘Something for you’ card to collect your order at your local Post Office® For information on collection please click here
If your item isn’t collected within 18 days it will be returned back to us and we will contact you either by phone or email to rearrange delivery or a refund. We will automatically refund your order if no contact is made within 7 working days.
Q. What happens if I haven’t received my order?
A. We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact our Customer Service Team with your order reference number within 14 days from your order despatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.